Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our service:

• Account Information: Name, email address, company name, and payment details
• Monitoring Data: URLs you monitor, check intervals, and monitoring results
• Usage Data: How you interact with our service, features used, and preferences
• Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use the collected information for:

• Providing and maintaining our monitoring services
• Sending alerts and notifications about your monitored websites
• Processing payments and managing subscriptions
• Improving and optimizing our services
• Communicating with you about updates and support
• Detecting and preventing fraud or abuse

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party companies that help us operate our service (hosting, payment processing, email delivery)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Monitoring data is retained according to your subscription plan. After account deletion, we may retain certain information for legal or legitimate business purposes.

6. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookies through your browser settings, but this may affect functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

9. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our service. Your continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: privacy@sensyspider.com
Address: SensySpider, Inc., San Francisco, CA